NicQuit is an online smoking cessation business based in Mandurah, Western Australia.

NicQuit exists to help Australians access holistic smoking cessation support and therapy, including NRT products, oral medications, and — where indicated — carefully selected therapeutic vaping products, through a legally compliant, streamlined and supportive process.

Our goal is to help you transition away from cigarettes as smoothly, confidently and successfully as possible.

In Western Australia, most smoking cessation products, including therapeutic vaping products, can only be legally supplied through a pharmacy and only to people who hold a valid prescription. Prescriptions can only be dispensed to adults aged 18+ who are attempting to quit smoking.

Currently within the pharmacy industry there is often a mismatch between what is prescribed and what a pharmacy is able to dispense and then support. This leads to frustration and relapse to smoking. NicQuit streamlines the connection between pharmacy and prescriber and supports the journey to quitting.

No. We are a marketing and order processing organisation.

We partner with prescribers and pharmacies to streamline and support the quit smoking journey for patients Australia wide.

See the Shop menu item in the header. It is two sections.

Prescription products require a prescription. The price and stock level for these products is not advertised to the public. We will show price and stock level once you have a prescription in hand.

Over the Counter products (OTC, S3 or Schedule 3) are able to be ordered without a prescription. The price and stock level for these products is openly advertised.

• Nicotine patches (OTC)
• Nicotine lozenges (OTC)
• Nicotine gums (OTC)
• Nicotine mist sprays (OTC)
• Oral medications (prescription)
• Therapeutic vapes (prescription)
• We do NOT deal with nicotine pouches. These are illegal to supply in Australia.

No. We have no affiliation with tobacco companies in any way.

No. We have no affiliation with these Apps.

You can upload your own prescription, you can ask your GP for a prescription or you can book a consultation with our prescriber partners.

Our prescriber partners know what products we stock, what they cost and have a view of our current stock holding.

Your own GP might prescribe things we do not have. This can lead to frustration.

Click on the Get Started link in the header menu. This will take you to a clinic where you can book a consultation with one of our prescriber partners.

If they issue a prescription, they will send it to us and we will set up your account so you can order prescription products online from us.

Our prescriber partners offer Bulk Billing depending on your situation. Your eligibility is checked at the time you make a booking. You will be asked about your situation and sent to the appropriate clinic, Bulk Billed or Paid.

$49 per consultations. Or $0 if you are eligible for bulk billing.

Payment for the consultation is taken by our prescribing partner, not NicQuit. Payment is taken before the prescription is issued.

In some cases NicQuit recovers an advertising charge from the prescriber.

In some cases multiple prescription repeats are issued. Ask your prescriber about this.

Maybe. Send it to us via our Upload Prescription form (via the Get Started menu item in the header).

We will advise if we can fill it or not.

We carry many products but can not be certain until we see exactly what has been prescribed. We can not advise about this over the phone. We need to see the prescription.

Australian law prohibits us advertising what we can supply until we see your prescription.

Generally not. Prescriptions organised through NicQuit should be dispensed by our affiliated pharmacy partners.

Whilst this is technically possible, it is very difficult. Vaping laws and logistics of supply are complex. This is a specialty field and highly regulated.

• There are many vaping product suppliers, each with their own devices. And the devices need support.
• Many pharmacies are not interested in this field, do not have specialists in house to assist you and do not carry the necessary spare parts etc.

If you want supply from your own pharmacy then please ask them to assist you in the first place. Ask them for a referral to a prescriber who can assist.

If you want NicQuit to assist you get a prescription and then request to take supply from your own pharmacy we will charge an administration fee of $50 per referral. Referring is a time consuming activity for us. The success of the referral is not guaranteed because we have no relationship with your pharmacy and no visibility of what they can supply and support.

NicQuit can supply Australia wide for a small delivery fee. We make the process simple. And we offer support.

Free.

We establish a NicQuit account for you when you request a prescriber consultation or you send us your own prescription via the Get Started page.

You give us consent to set up your account and access your Active Script List whilst completing these processes.

Once a valid prescription is in hand you are able to order a limited number of prescription products in line with your prescription(s). Pricing and stock level for these products is displayed to you in the shop. We also display how many repeats you have remaining.

1. You place an order through the NicQuit Shop. Orders can be for collection in store or delivery. See below.
2. No payment is taken at this time.
3. Your order for prescription products is reviewed against your prescription by the pharmacy team.
4. Once approved, you will be sent an SMS with a payment link.
5. When payment is received your order will be dispensed and you will be advised by SMS of the tracking information or to collect it.

You need a valid prescription to place orders for prescription products on NicQuit.

You do not need a prescription to place orders for Over the Counter (S3) products.

Our prarmacy partners will not issue a payment link SMS unless they have the stock.

Stock Out: This should only happen if the product goes out of stock between the time the payment link was sent to you and the time you paid. Stock is not held until payment is received. In this unlikely event a refund will be issued or you can wait for new stock to arrive.

Over ordered: For some products there are limits to how many you can order at one time, even if your prescription has repeats on it. This depends on your own personal situation, rather than the product. If you order more than is allowed then we will call you about it. This is at the discretion of the pharnacist, not NicQuit. Subject to your agreement, we will limit the order and arrange an appropriate payment link by SMS.

You pay the consultant directly. This is arranged at the time of consultation. Prescriptions are not issued until the payment is made.

Yes. Select this option when you order.

Current Pickup Locations: Pharmacy 777 Mandurah. 4/10 Dower St, Mandurah.

Yes. Select this option when you order.

• Australia wide by Australia Post. Post is sent every week day. A fee applies. Packaging is discreet.
• Delivery is to the address on your prescription. This has been verified by your prescriber. If you want delivery to a different address you will be required to prove your identity and address details to our pharmacy partners.

Our pharmacy partners carry good levels of stock at all times.

Stock levels are displayed in the shop but should be used only as a guide. Stock figures update several times per day. If in doubt, call us

We understand how critical it is to keep stock, process orders and dispatch them promptly.

Our pharmacy partners carry vaping devices for most brands. They also carry spare parts.

Yes. We have phone reception staff available 8am–8pm (WA time) every day of the year.

Call 08 9548 3284.

Phone reception staff can not transfer you directly to prescribers or pharmacists.

You can book a prescriber consultation through the website. Go to Account Details.

You can request a pharmacist callback.

You can complete our Contact Us form.

In a typical situation (and assuming it is clinically appropriate).

• Your initial consultation should last about 20 minutes. If the consultant deems it clinically appropriate they will issue a prescription for you.
• Your next appointment will be about one month after your initial consultation. It should last about 10 minutes.
• Subsequent appointments will then be every two to three months.